Privacy policy

Last updated: 2026

This Privacy Policy describes how Vitaal Wellness ("we", "us", or "our"), operated by NORDBERG INTERNATIONAL LTD, collects, uses, and discloses your personal information when you visit our website, make a purchase, or otherwise interact with our services (collectively, the "Services").

By using our website or purchasing from us, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations.

The updated version will be posted on this page with a revised "Last updated" date.

Continued use of the Services after changes are posted constitutes acceptance of those changes.

2. Personal Information We Collect

The types of personal information we collect depend on how you interact with our Services.

Information You Provide

When placing an order or contacting us, you may provide:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Customer support communications

Providing certain information is necessary to process orders and deliver our Services.

Information Collected Automatically

We may automatically collect technical data, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • Referring website or link
  • Interaction with content and advertisements

This information is used to improve performance, security, and user experience.

Information from Third Parties

We may receive information from third-party providers, including:

  • Payment processors (such as Stripe or similar providers)
  • Shipping and fulfillment partners
  • Fraud prevention and security services
  • Analytics providers
  • Marketing and advertising partners
  • Customer support tools

These parties may process personal information as necessary to provide their services.

3. How We Use Personal Information

We use personal information for the following purposes:

Providing Our Services

  • Processing orders and payments
  • Managing customer interactions
  • Delivering purchased products
  • Sending order confirmations and updates
  • Providing customer support

Security and Fraud Prevention

Personal information may be used to detect, prevent, and investigate:

  • Fraudulent transactions
  • Unauthorized activity
  • Chargebacks or disputes
  • Abuse of our Services

Payment Processing

Payments are securely processed by third-party providers. We do not store full payment details.

Payment data may be used to:

  • Complete transactions
  • Process refunds
  • Handle disputes or chargeback investigations

Improving Our Services

We analyze usage data to improve functionality, performance, and user experience.

Marketing and Advertising

We may send marketing communications or display advertisements.

You can opt out at any time using the unsubscribe link included in our communications.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain website functionality
  • Remember user preferences
  • Analyze website traffic
  • Support marketing and advertising efforts

You can manage cookies through your browser settings.

Disabling cookies may affect certain features of the website.

5. How We Share Personal Information

We may share personal information with trusted third parties as necessary, including:

  • Payment processors
  • Shipping and logistics providers
  • Fraud prevention services
  • Website infrastructure providers
  • Analytics platforms
  • Marketing and advertising partners

We may also disclose information when required to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Protect our rights, customers, or operations
  • Enforce agreements or policies

We do not sell personal information.

6. Data Security

We implement reasonable technical and organizational safeguards to protect personal information.

However, no system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce policies
  • Prevent fraud and abuse

8. Your Privacy Rights

Depending on your location, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Request deletion of data
  • Restriction of certain processing
  • Data portability

Requests can be submitted using the contact details below. Identity verification may be required.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

10. International Data Transfers

As we operate internationally, personal data may be processed in countries outside your residence, including jurisdictions with different data protection laws.

Where required, appropriate safeguards are implemented.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

12. Complaints

If you believe your data has not been handled properly, you may contact us.

If you are located in the United Kingdom or the European Economic Area, you may also have the right to lodge a complaint with your local data protection authority.

13. Governing Law

This Privacy Policy shall be governed and construed in accordance with the laws of England and Wales.

14. Contact Information

Vitaal Wellness
Operated by NORDBERG INTERNATIONAL LTD

71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Company Number: 17166885

Email: info@vitaal-wellness.com