Shipping policy

Last updated: 2026

This Shipping Policy applies to orders placed through Vitaal Wellness, operated by NORDBERG INTERNATIONAL LTD.

By placing an order on this website, you agree to the terms outlined below.

1. Order Processing

Orders are processed and prepared for shipment within 1–2 business days after payment confirmation.

  • Orders are not processed on Sundays or public holidays
  • Processing time refers to order preparation and dispatch and does not include shipping transit time

During periods of high demand, promotional campaigns, or operational disruptions, processing times may be extended.

Once an order has been dispatched, customers will receive a shipping confirmation email, which may include tracking information where available.

2. Shipping Timeframes

Estimated delivery times after dispatch:

  • Europe: 5–12 business days
  • International: 7–15 business days

These delivery timeframes are estimates and are not guaranteed.

Shipping times may vary due to factors outside our control, including:

  • Customs clearance procedures
  • International logistics operations
  • Local postal service performance
  • Weather conditions
  • Holidays and peak seasons
  • Transportation disruptions
  • Force majeure events

Customers acknowledge that delivery times may vary depending on destination and logistics conditions.

Delays caused by these factors do not automatically qualify for refunds, cancellations, or compensation.

3. Shipping Carrier Responsibility

Once an order has been dispatched, it is handled by independent third-party shipping carriers.

We do not control carrier operations.

Carrier tracking records and delivery confirmations may be used when resolving delivery-related claims.

4. Shipping Address Responsibility

Customers are responsible for providing complete and accurate shipping details, including:

  • Full name
  • Street address and house number
  • Apartment or unit number (if applicable)
  • City
  • Postal code
  • Country

Orders shipped to incorrect or incomplete addresses may be delayed, misdelivered, or returned.

Orders affected by incorrect customer-provided information may not be eligible for a refund.

Reshipment may require additional shipping fees.

5. Tracking

Where tracking is available, customers will receive a tracking number after dispatch.

  • Tracking updates may take 24–72 hours to appear
  • Tracking data is provided by third-party carriers and may experience delays or limited updates

6. Proof of Delivery

If tracking confirms successful delivery to the address provided:

  • The order is considered delivered and fulfilled
  • Claims of non-receipt after confirmed delivery may not be eligible for a refund

Carrier confirmation may include delivery scans, GPS data, or other verification methods.

Customers may need to contact the shipping carrier for further assistance.

7. Lost or Delayed Shipments

If a shipment appears delayed or lost, customers must contact us so we can initiate an investigation.

  • Investigations may take several business days or longer
  • Customers may be required to cooperate with the investigation process

Failure to cooperate may affect eligibility for a replacement or refund.

8. Customs, Duties and Import Fees

International shipments may be subject to customs duties, taxes, or fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Customs processing may cause additional delays.

We are not responsible for customs-related delays or charges.

9. Returned Shipments

If a shipment is returned due to:

  • Incorrect shipping address
  • Refusal of delivery
  • Failure to collect the package
  • Inability of the carrier to complete delivery

The order may not be eligible for a refund.

Reshipment may be offered at the customer’s expense.

10. Delivery Issues

We are not responsible for delays caused by carriers, customs procedures, or external factors.

However, we will make reasonable efforts to assist in resolving delivery-related issues.

11. Returns and Return Shipping

Returns must comply with our Refund & Return Policy.

  • Return authorization is required before sending any items back
  • Unauthorized returns may not be accepted
  • Unless otherwise stated, return shipping costs are the responsibility of the customer

12. Governing Law

This Shipping Policy shall be governed and construed in accordance with the laws of England and Wales.

13. Contact Information

Vitaal Wellness
Operated by NORDBERG INTERNATIONAL LTD

71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Company Number: 17166885

Email: info@vitaal-wellness.com